Last updated: September 29, 2026
1. Who We Are
Tolga Travel Atelier is the trading name of Tolga Travel Atelier Turizm İthalat ve İhracat Ticaret Limited Şirketi, a travel agency licensed by the Ministry of Culture and Tourism of the Republic of Türkiye and registered with TÜRSAB (the Association of Turkish Travel Agencies) under licence number 14031, registered name “El Taller de Viajes de Tolga Travel”.
Address: Kemalpaşa Mah. Mahfil Çıkmazı Sk. Tuncer İş Merkezi No: 14 İç Kapı No: 201, 34130 Fatih, İstanbul, Türkiye
Phone / WhatsApp: +90 532 357 91 17
Email: info@tolgatravel.com
These terms apply to every private tour, tailor-made journey and related service (such as transfers, accommodation and experiences) arranged by Tolga Travel Atelier.
2. Your Booking
Every journey we design is tailor-made. Once we have agreed the details with you, we send a written programme with the services included and the total price. Your booking is confirmed when you accept this programme in writing and we receive the advance payment described below.
Please check your confirmed programme carefully and let us know straight away if anything is incorrect.
3. Prices and VAT
The total price is shown in your confirmed programme. Value Added Tax (VAT) at the rate of 20% applies in accordance with Turkish regulations.
Services not listed in your confirmed programme, such as personal expenses, optional activities and gratuities, are not included unless stated otherwise.
4. Advance Payment Terms
To secure and guarantee the services outlined in your confirmed programme, a non-refundable advance payment of 60% of the total programme cost is required upon confirmation.
The remaining balance must be settled no later than 30 days prior to arrival.
For reservations made within 30 days of arrival, full payment is required at the time of confirmation.
Payments are made to our company’s designated bank account. Upon receipt of your payment, an official invoice is issued on the same day, either in your personal name or in the name of your company, as you prefer, and sent to you promptly for your records.
5. Cancellation by You
Cancellations must be made in writing, by email or WhatsApp message. The cancellation date is the day we receive your written notice. Refunds are calculated on the total package price as follows:
| Notice before the service date | Refund of the total package price |
|---|---|
| 25 days or more | 40% |
| 14 to 24 days | 30% |
| 8 to 13 days | 20% |
| 1 to 7 days, or no-show | No refund (100% charged) |
Refunds, where applicable, are processed using the original method of payment.
We strongly recommend that you take out comprehensive travel insurance covering cancellation, medical expenses and personal belongings at the time of booking.
6. Changes to Your Journey
If you wish to change your confirmed programme, please contact us in writing. We will do our best to accommodate your request; any change may depend on availability and may affect the total price.
Occasionally we may need to adjust your programme because of circumstances outside our control, such as museum or site closures, weather, or official restrictions. Where this happens we will offer a comparable alternative. If a significant change is necessary before your journey, we will inform you as soon as possible and you may accept the change or cancel with a full refund of the amounts paid for the affected services.
Some sites follow their own closure days. For example, Topkapı Palace is closed on Tuesdays and Dolmabahçe Palace on Mondays; on those days your programme is adjusted accordingly.
7. Travel Documents and Health
You are responsible for holding a valid passport, any required visa, and meeting the entry and health requirements of Türkiye. Please make sure your details as provided to us match your passport exactly, as hotels and domestic flights require this information.
8. Our Responsibility
We take great care in selecting the hotels, drivers, guides and partners who deliver your journey. Our liability is limited as permitted by Turkish law. We are not responsible for losses caused by events beyond our reasonable control, including natural events, strikes, government actions or public health measures.
9. Comments and Complaints
If anything is not as it should be during your journey, please tell your guide or contact us immediately so that we can resolve it on the spot. Any complaint after your journey should be sent to info@tolgatravel.com.
10. Governing Law
These terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of İstanbul have jurisdiction, without prejudice to any mandatory consumer rights you may have.